Terms & Conditions

General rules

The document mainly focuses on the rules, that are implied on casino games and the gambling process. Here you can get acquainted with the list with main of them:

• The user understands the risks of playing casino games and that the act of gambling is of his own free will;
• Gamblers are responsible for all the risks and losses on the site;
• The user should enter the website only if it is legal in his region and he is eligible to play;
• It is not necessary to use real money to play, but in the case of demo mode winnings are not counted;
• The company has a right to restrict access to the site by its own decision;
• Terms & Conditions are applied for all the players equally and necessary for every user.

Account creation

To get access to all the gambling services on the African Grand Casino website, you will need to create an account. You should know, that the company also has special rules for that, that you need to follow:

• Only users, who are over 18 years old are eligible to create an account on the site;
• If there are any other restrictions in your region, then you need to follow them by yourself;
• Every person is able to have only one account on the African Grand site;
• In the case of Multi-accounting, all of them will be closed and payouts denied;
• Partners and employees of the company are not eligible to register and use services;
• All the data, that is provided during the registration must be valid and up-to-date.

Verification of users

When you create an African Grand account, you will also need to complete the verification process. It is done to make sure, that only eligible users are on the website. Here are some of the requirements, that you should know about it:

• All the personal information must be provided within 14 days after opening of the account;
• The user must verify his identity and payment information;
• Photos of the document can be requested by the support service for additional verification;
• If the process fails, the account will be closed automatically.

Bonuses & Promotions

On the African Grand website, every user from South Africa will be able to find tons of bonuses, promotions, and tournaments. To use them and receive boosts, it is necessary to understand and follow some rules:

• Bonuses for deposits must be used before the deposit itself is made;
• Welcome bonuses are only available once per account;
• It is forbidden to use two no-deposit bonuses in a row;
• Bonus money can be used only in eligible games, that are listed in terms of use;
• Only one promotion can be used at a time.

Wagering Rules

When you claim the promotion, your bonus money will be credited to a special account. You will not be able to withdraw them until you will complete the wagering requirements. Here are some of the points, that you should know about them:

• The wagering requirement may vary from the promotion;
• The requirement shows how many times you need to roll over the bonus amount. For example, if your bonus is 100 ZAR and the requirement is x5, then you need to roll over 500 ZAR;
• The promotion is considered wagered and can be withdrawn, only if you have completed all the requirements;
• The rollover is counted only in games from the eligible list and only with a certain amount of bet.

Privacy Policy

Besides usual gambling rules, there are other points that are applied to every user. As an example, there is a Privacy Policy as a part of Terms & Conditions. It regulates all the processes, that are connected with the personal data of users, here are some of the statements:

• The personal data of users is collected and used during the registration and usage of the site;
• All the identity info must be provided by the user by himself;
• The company uses specially protected databases to keep the information;
• Personal details can be shared with official partners, law enforcement officials, and other regulators;
• Payment information is collected and used to avoid money laundering on the site;
• The data will be kept for a certain period of time, even after the closure of the account;
• The gambler must notify African Grand in case of changes in personal data.

Responsible Gaming

The African Grand company completely supports Responsible Gambling and wants all the users of the site to play casino games carefully. That is why, it notifies all the users, that slots and games are only the way of entertainment. If you want to close your account and quit gambling, then you can contact the support service and ask for a self-exclusion.

Violation Of Terms

Rules and terms must be followed by all the site users. If any of them will be violated, then the company has a right to apply certain restrictions and sanctions:

• The account can be closed and all the winnings can be voided;
• The promotion or bonus can be canceled;
• Transactions can be frozen or turned back;
• The access to the website can be blocked for the users.

Complaints

If you have noticed any major problems with games or you think, that the results are not fair, then you can write a special complaint. For example, if you think that there was a problem with the gambling software during the tournament. You will need to send a complaint to the support service in writing within 14 days of the incident.